Responsible Gaming
at 90bdt

1. Our Commitment to Safe Play

At 90bdt, responsible gaming is not an afterthought — it is built into the foundation of how we operate. We believe every player in Bangladesh deserves access to a fair, transparent, and genuinely enjoyable gambling experience, and that means placing player wellbeing alongside entertainment at the heart of everything we do.

Our responsible gaming programme is guided by three core principles: prevention (equipping players with tools before problems develop), intervention (identifying and reaching out to players who may be struggling), and support (connecting players with the help they need, quickly and without judgment). These three pillars shape every policy described on this page.

We understand that gambling can be a highly engaging activity, and that for a small percentage of players, that engagement can tip into something harmful. 90bdt takes this seriously. We invest continuously in platform features, staff training, and awareness initiatives designed to keep gambling fun — and to catch the signs when it stops being so.

---

2. 18+ Age Restriction Policy

90bdt is strictly an adult platform. All players must be 18 years of age or older to register, deposit, or participate in any gambling activity on this site. This rule is absolute and non-negotiable — no exceptions are made.

During the registration process, all new players are required to confirm that they meet the minimum age requirement. 90bdt additionally conducts Know Your Customer (KYC) identity verification checks on accounts, which include age verification against government-issued identification documents such as the Bangladesh National Identity Card (NID), passport, or birth certificate.

Accounts where the registered holder is found to be under 18 years of age will be closed immediately. Any funds held in such accounts will be refunded to the source payment method (bKash, Nagad, Rocket, or bank account) after the verification of identity. No winnings generated during underage play will be paid out.

Why We Enforce This Strictly

Gambling at a young age carries significantly higher risks of developing problem gambling behaviours later in life. The adolescent brain processes risk and reward differently from the adult brain, making young people particularly susceptible to the reinforcement loops present in casino games and sports betting. Protecting young people from gambling is not only a legal and ethical obligation — it is the right thing to do.

Parents and guardians in Bangladesh who are concerned that a minor may be accessing gambling sites are strongly encouraged to use internet filtering and parental control software to restrict access to gambling platforms on shared devices. If you suspect that a minor has opened an account on 90bdt, please contact our support team at once.

---

3. Player Protection Tools

90bdt provides a comprehensive range of player-controlled tools that can be activated at any time from within your account settings or by submitting a request to our support team. Below is a detailed explanation of each tool and how it works.

---

4. Self-Exclusion & Time-Out

Self-exclusion is the most powerful responsible gaming tool available at 90bdt. When you self-exclude, your access to the platform is immediately blocked. You will not be able to log in, place bets, or make deposits for the duration of the exclusion period you select.

Available Exclusion Periods

• Cool-Off (24 hours): A very short pause, ideal if you simply need to step back from a losing session and reset your mindset.
• Short Time-Out (2 to 30 days): A structured break for players who feel they need more distance from the platform. Your account reactivates automatically when the period ends.
• Medium Self-Exclusion (3 to 12 months): For players who recognise a pattern of unhealthy gambling and want a meaningful period of distance. Reactivation requires a manual request to support after the exclusion expires.
• Long-Term Self-Exclusion (1 to 5 years): A serious commitment for players who need extended separation from gambling. Reactivation is subject to a 7-day waiting period and a support review after the exclusion expires.
• Permanent Self-Exclusion: If you believe your gambling is out of control and you want to close your 90bdt account indefinitely, permanent exclusion is available. This cannot be reversed. Any remaining balance will be withdrawn to your registered payment method.

How to Request Self-Exclusion

Self-exclusion can be requested in three ways:

1. Log in to your 90bdt account and navigate to Account Settings → Responsible Gaming → Self-Exclusion. Select your preferred exclusion period and confirm. The exclusion takes effect immediately.
2. Contact our 24/7 live chat support team from within the platform. A support agent will process your request on the spot — no waiting, no forms to fill in.
3. Send an email to [email protected] with the subject line "Self-Exclusion Request", your registered username or email address, and your chosen exclusion period. We will process the request within 1 hour of receipt during all hours of the day.

---

5. Recognising Problem Gambling

Problem gambling does not always look dramatic. It often develops gradually, and many people who are affected do not recognise the signs in themselves until the impact on their finances, relationships, or mental health is already significant. The following warning signs are commonly associated with gambling harm.

Honest reflection on this list is one of the most valuable things any player can do. If several of the items below describe your experience, we strongly encourage you to use 90bdt's self-exclusion tools or to reach out to a support organisation.

• 🔴 Gambling with money that was set aside for essentials such as rent, food, school fees, or utility bills
• 🔴 Continuing to gamble after deciding to stop, or being unable to leave a game once you have started
• 🔴 Chasing losses — placing larger or faster bets in an attempt to win back money you have already lost
• 🔴 Borrowing money from family, friends, or lenders to fund gambling activity
• 🔴 Lying to people close to you about how much time or money you spend gambling
• 🔴 Feeling restless, irritable, or anxious when you are not able to gamble
• 🔴 Using gambling as a way to escape stress, depression, loneliness, or difficult life situations
• 🔴 Neglecting work, studies, family responsibilities, or personal health because of gambling
• 🔴 Spending significantly more time or money gambling than you originally intended
• 🔴 Feeling guilt, shame, or regret after gambling, but returning to the platform anyway

This is not an exhaustive list. Gambling harm exists on a spectrum, and even one or two of these signs can be enough to indicate that gambling is having a negative impact on your life. You do not need to be in a crisis to seek help — early intervention is always better.

---

6. Getting Help & Support

If you feel that gambling has become a problem for you or for someone you know, there are resources available to help. You do not have to face this alone, and seeking support is a sign of strength, not weakness.

90bdt's Own Support Team

Our customer support team is available 24 hours a day, 7 days a week, 365 days a year — including during Eid, Pohela Boishakh, and all public holidays in Bangladesh. If you need to talk to someone about your gambling, or if you want to activate any of the protective tools described on this page, our team can help you immediately via live chat or email.

We train our support staff to handle responsible gaming conversations with empathy, professionalism, and confidentiality. You will not be judged for reaching out. Your privacy is fully protected under our Privacy Policy.

Self-Assessment

Taking an honest self-assessment is a useful first step. Ask yourself the following questions:

• Have I spent more than I intended on gambling in the past month?
• Has gambling caused any financial difficulties for me or my household?
• Have I tried to cut back on gambling but found it difficult?
• Has gambling affected my mood, sleep, or personal relationships?
• Have I lied to anyone about my gambling activity?

If you answered "yes" to two or more of these questions, we recommend taking a break from gambling immediately. Use the self-exclusion or cool-off tool in your account settings, or contact our support team who can walk you through your options.

---

7. Protecting Minors

90bdt uses multiple layers of protection to prevent minors from accessing the platform. These include age confirmation at registration, mandatory KYC verification, and ongoing behavioural monitoring that flags unusual account activity for review.

However, we also rely on responsible adults to play their part. If you share a device, a home network, or a payment method (such as a bKash wallet) with a young person, please take the following precautions:

• Log out of your 90bdt account after every session, especially on shared or family devices
• Do not save your login credentials in your browser or on a shared device where minors could access them
• Keep your account password private — do not share it with anyone, including family members
• Enable device-level parental controls or internet filtering software to block gambling websites on devices used by children or teenagers
• Talk openly with young people about the nature and risks of gambling — age-appropriate education is one of the most effective protective factors

If you believe a minor has accessed your 90bdt account or has created their own account using false information, please contact our support team immediately at [email protected]. We will investigate and act promptly.

---

8. Contact Our Support Team

For any responsible gaming query, tool activation request, self-exclusion request, or wellbeing concern, please reach out to the 90bdt support team through any of the following channels:

• Live Chat: Available 24/7 directly inside the 90bdt platform — the fastest way to get immediate help
• Email: [email protected] — we respond to all responsible gaming emails within 1 hour, around the clock
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)

When contacting us about a responsible gaming matter, you do not need to provide extensive detail if you are not comfortable doing so. Simply stating that you would like to activate a limit, take a break, or self-exclude is enough for us to help you right away. All responsible gaming requests are treated as high priority and processed without delay.

90bdt is committed to reviewing and updating its responsible gaming policies on a regular basis to ensure they remain effective, compassionate, and aligned with best practices in player protection. This page was last reviewed on 1 January 2026.